We value your trust and want you to be completely satisfied with your purchase. Please read our return and exchange guidelines below:

For Brand New Products

• You may request a return or exchange if:

  • The product is faulty or damaged upon delivery

  • You are not satisfied with the quality

  • A wrong item has been shipped

  • There is a size issue with the product

For Pre-Loved Products

• Returns are accepted if:

  • The product has a major defect or damage not mentioned in the listing

  • The condition is not as described

General Conditions (Applicable to All Products)

• Items must be unused, unworn, and unwashed

• All original tags and packaging must be intact

• Customers must contact us via WhatsApp within 48 hours of receiving their parcel to request a return or exchange

• The product must be booked for return within 5 working days of receipt

• The online return form  must be filled and submitted before sending the product back

• Once we receive the returned product and it meets the above conditions, your payment will be transferred immediately in your provided account.

We appreciate your understanding and cooperation, which help us process returns quickly and smoothly.