Privacy policy

Privacy Policy

Last updated: September 20, 2025

Brandjatix operates this store and website (https://brandjatix.pk), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Brandjatix is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our store and as permitted by law:

Contact details: name, billing/shipping address, phone number, email address
Financial information: payment card details, transaction confirmations, and payment method
Account information: username, password, preferences, and saved settings (if you create an account)
Transaction information: items viewed, added to cart, wishlist activity, purchases, returns, and cancellations
Communications: messages shared with us via email, WhatsApp, or phone
Device information: IP address, browser, network connection, and device identifiers
Usage information: activity on our website, such as browsing, clicks, and navigation

Sources of Information

We collect personal information:

Directly from you when you place an order, create an account, or communicate with us
Automatically through cookies and similar technologies when you browse our store
From service providers such as Shopify (website hosting, payments, order processing)
From courier partners (Trax, PostEX, Leopards) for delivery and tracking

How We Use Your Personal Information

We may use your personal information to:

Provide, process, and deliver your orders
Manage your account and preferences
Communicate order updates, delivery status, and support information
Handle returns, exchanges, and cancellations
Send marketing and promotional messages (with opt-out option)
Detect and prevent fraud or misuse of our Services
Comply with legal and regulatory obligations

How We Disclose Personal Information

We may share your personal information with:

Shopify (our website and e-commerce provider)
Payment processors (to handle secure transactions)
Courier partners (to deliver and track your orders)
Service providers (for IT, analytics, customer support)
Business partners (e.g., Adil & Sons Electronics, where relevant for electronics orders)
Authorities when required by law or legal request

Relationship with Shopify

Our Services are hosted on Shopify, which collects and processes some of your personal information in order to provide and improve the Services. For details on how Shopify handles data, see their Privacy Policy: https://www.shopify.com/legal/privacy.

Third-Party Links

Our website may link to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy or security of such external sites.

Children’s Data

Our Services are not directed to anyone under 18 years of age. Customers must be 22+ for purchases of self-defense tools (e.g., knives). We do not knowingly collect data from minors.

Security & Retention

We use industry-standard measures to secure your information. However, no system is 100% secure. We retain data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.